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The Association Systems Census

How many systems hold one member?

Nobody has measured what the machinery underneath an association costs to run. So we are counting it. Five questions, about five minutes, no login and no gate. Results will be published in full and free, and no response is attributed to any organisation.

Five minutesNot attributedResults published free
How many separate systems hold part of one member's information?
Roughly how many staff hours go into reconciling member records around renewal each year?

No idea is a real answer, and a useful one.

When did you last change your core membership platform?
If you could fix one thing about your systems tomorrow, what would it be?
Approximate annual spend on membership technology, all in.
What kind of organisation?
Approximate member count
Email, if you would like the results sent to you

Optional, and used only to send you the published results. Not added to a marketing list.

Thank you.

That is one more organisation counted. The results will be published in full, free and unattributed.

Why we are asking

The benchmark that does not exist.

The sector's research measures member sentiment, renewal rates, email performance and budget pressure. None of it measures how many systems hold part of one member's identity, or what reconciling them costs in staff hours. The argument behind this census is set out in the article that goes with it.