The migration is the reason you have not moved. Let's talk about it properly.
Nobody stays on a struggling platform because they love it. They stay because the move feels riskier than the pain. This page takes that risk apart, piece by piece.
The devil you know is running your member record.
Most organisations that should switch never do. Across the sector, the majority say a platform change is unlikely, even where the frustration is real and documented. The reason is rarely loyalty. It is the migration: the fear of losing history, breaking renewals mid-cycle, or explaining a failed project to the board.
That fear is rational. Migrations run badly all the time, usually because the vendor treated the data as a detail and the scope as negotiable after signature. The answer is not reassurance. It is a process disciplined enough to be put in writing before you commit. Here is ours.
How migrations fail, and how ours run.
Failed migrations follow a pattern. So do the ones that hold. The difference is decided before the contract is signed, not during cutover week.
How migrations fail
- Assumptions about the data made before anyone has looked at it.
- Scope that starts growing the day after the contract is signed.
- Members discovering the change when their login stops working.
- Cutover run as a leap, with no reconciliation and no way back.
How a NeXy migration runs
- A data audit before commitment, so the scope reflects reality.
- Fixed fee and defined scope, agreed in writing before you sign.
- Members told what is changing, when, and why it is better.
- A staged cutover with reconciliation reporting and support on the day.
The member record is the most important asset your organisation holds. Any vendor asking you to move it should be able to tell you exactly how, in writing, before you commit.
Every organisation that switches fears the same four things.
Twenty years inside this sector means we know the fears by heart, because we have watched what happens when they are ignored. Here is each one, and what we do about it, specifically.
Losing the data.
The migration starts with an audit of what you actually hold: what migrates, what maps where, what gets cleaned on the way through. Reconciliation reporting proves the counts match, and you sign off before cutover, not after.
Disrupting members.
Members should notice a better platform, not a broken login. Rollout is staged, parallel running is available where it is needed, and we support the member communications that explain what is changing and when.
Facing the board again.
A fixed fee, a defined scope, milestone billing and written acceptance criteria. Changes go through change control with a price before the work. That is a project a board can approve after a bad experience, because the risk is bounded on paper.
Swapping one dependency for another.
NeXy is a platform adoption, not a custom build. Training and enablement are part of the implementation, and configuration follows governed platform patterns rather than billable hours. You should need us less over time, not more.
Three phases. No surprises in any of them.
Every migration is scoped against your actual data, so the plan you approve is the plan that runs. The shape is always the same.
Before you sign
Data audit, scope definition and a fixed fee. You see the written migration plan and the timeline before any commitment is made, and during our founding intake the audit itself is free, and the plan is yours to keep whatever you decide.
The migration
Mapping, cleansing and staged cutover, with reconciliation reporting at each step and your sign-off before anything goes live.
After go-live
Cutover support on the day, a named contact rather than a queue, and a 90-day adoption assurance, because the migration only matters if people use what it delivered.
The questions a board will ask about the move.
What happens to our membership history?
What will members experience during the transition?
How long does a switch take?
What does it cost, and what happens if it runs over?
We were dependent on a consultant last time. Will we be dependent on you?
What if we ever want to leave NeXy?
Bring us your worst data.
The first conversation costs nothing and commits you to nothing. Bring the spreadsheet you are embarrassed about and the system nobody can fully explain. We have seen worse, and we will tell you honestly what the move involves.